Overview

Just Form — Digital Purchase & Return Terms
Thank you for purchasing from Just Form. This Refund Policy governs all purchases of digital products, files, templates, and downloadable assets (collectively, “Digital Products”) sold through our website.
By completing a purchase on our website, you expressly agree to the terms outlined below.

Finality of Digital Sales

Due to the digital and instantly accessible nature of our products, all sales are final, non-refundable, and non-exchangeable.
Once a purchase is completed and the digital delivery or download link is generated, the product is deemed “opened” and consumed. Unlike physical merchandise, digital data cannot be returned or revoked; therefore, the Company operates under a strict no-refund policy for change-of-mind or accidental purchases.

European Union Consumer Rights & Waiver

Under European Union consumer protection laws, consumers generally retain a 14-day right of withdrawal for online transactions. However, this right does not apply to the supply of digital content that is not supplied on a tangible medium.
If you have completed a purchase but have not initiated a download or accessed the file delivery portal, you may request a statutory cancellation within 14 days of purchase by contacting info.justform@gmail.com.
Express Consent & Waiver: At checkout, prior to finalizing your purchase, you must check a box providing your express consent for the immediate performance of the contract.
By doing so, you explicitly acknowledge that you forfeit and waive your 14-day right of withdrawal once the download or streaming of the Digital Product has commenced.

Limited Exceptions and Remedy

The Company will only consider refund or replacement requests under the following strictly defined conditions:
Product Defect / Corruption: If the delivered digital file is verifiably corrupt, broken, or defective, and our technical support team is unable to provide a functional replacement or resolution within three (3) business days of written notification.
Material Misrepresentation: If the delivered product differs fundamentally and materially from the specifications and descriptions listed on the official product page at the time of purchase.
Exclusions from Exceptions: Refunds will not be granted for technical incompatibility, lack of required third-party software, or a lack of user proficiency. It is the sole responsibility of the buyer to review the software requirements listed on the product page prior to purchase.

Exceptions & Defective Goods

We want you to love your purchase. We will review refund requests on a case-by-case basis strictly under the following circumstances:
Corrupted Files: If a file is genuinely corrupted or defective, and our technical support team cannot provide a working version within 3 business days of being notified.
Misrepresentation: If the delivered product is completely different from what was described on the product page.
Note: In the rare event a refund is approved, your digital license to use the files is immediately revoked. You must permanently delete all copies of the files from your devices.

Refund Procedure

Approved refunds will be issued automatically to your original payment method. Depending on your bank or credit card issuer, it usually takes 5 to 10 business days for the funds to appear in your account again.

If you have completed the steps above and have not received your refund after 14 business days, please contact us at info.justform@gmail.com.